Problem trying to donate to surf server

Discussion in 'General Chat' started by Shaunster121, Jan 3, 2017.

  1. Shaunster121

    Shaunster121 New Member

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    Hi guys. im trying to donate to the surf server to get platinum and for someone reason my pay pal isn't working it keeps saying:

    We aren't able to process your payment using your PayPal account at this time. Please go back to merchant and try using a different payment method.


    I've tried closing down all the accounts i had but it keeps saying that! is there another way i can donate or do you guys have any ideas on how to fix it?

    p.s. i also tried to create another account which still didn't work

    Thanks in advance for the help!

    yours sincerely, Shaunster121
     
  2. Kaiden

    Kaiden Administrator Community Manager

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    Hey, Teddi should be able to help with this in a few hours.
     
  3. Shaunster121

    Shaunster121 New Member

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    Ok thank you kaiden
     
  4. Teddi

    Teddi Well-Known Member Bear

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    Ensure that however you're paying, you have enough money in your account / card you're using. All I can see on my end is that the paypal system is accepting our handover to them, it's not actually passing back any issues or failures.

    Alternatively if you don't log into paypal when you're at the checkout, you can opt to pay directly by card.
     
  5. Shaunster121

    Shaunster121 New Member

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    teddi, it logs me in automatically for some reason and there is plenty of money on my card
     
  6. Teddi

    Teddi Well-Known Member Bear

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    I'm about to sleep now so any response I give to this won't be until tomorrow;

    As per Paypal usually Q&A, is the payment method new, has your address or anything changed recently at all? Is it a prepaid mastercard? (Avoid putting any indentifying details and keep it generic, unless you need to tell me something specific then send it via a PM).
     
  7. Shaunster121

    Shaunster121 New Member

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    Hey teddi i was finally able to donate! i tried again today and finally it didn't try to log me in straight away it game me the otpion to log in or use the debit/credit card way!

    Thank you for the help!

    -Shaunster121
     
    Kaiden likes this.
  8. Kaiden

    Kaiden Administrator Community Manager

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    Glad to hear it worked!